Effective July 30, 2026
Founding-pilot terms
These public terms describe Part370’s current business-to-business pilot. No live claim work begins until Part370 and the customer approve a written pilot agreement or order form.
Part370 is an operational service. It is not a motor carrier, freight forwarder, insurer, collection agency, or law firm and does not provide legal advice or guarantee recovery.
Business pilot only
The founding pilot is intended for business shippers, consignees, manufacturers, distributors, and eligible freight brokers or 3PLs. It is not a consumer parcel, personal injury, household-moving, passenger baggage, ocean-only cargo, or insurance-claim service.
Current pilot scope
The published founding-pilot offer is a $4,000 flat fee for onboarding and founder-operated handling of up to 50 mutually approved, email-eligible backlog claims, subject to a written scope. The written agreement identifies the approved claims, timing, payment terms, exclusions, transfer method, and each party’s duties.
Customer authority and accuracy
The customer is responsible for having authority to provide the information and authorize each claim, for identifying the party entitled to recover, and for supplying accurate, complete, and lawfully obtained records. The customer must disclose overlapping or duplicate claims and promptly correct errors.
Authorization and decisions
Part370 does not submit a live claim without customer authorization. The customer retains control of claim value, settlement, compromise, rebuttal, litigation, escalation, salvage, inspection, and payment decisions. Carrier requests may require additional customer action.
No legal or outcome guarantee
Eligibility and deadline indicators are informational and may depend on the carrier, bill of lading, contract, mode, facts, and applicable law. Part370 does not determine legal rights, toll deadlines, or promise filing acceptance, acknowledgment, settlement, payment, or recovery. Customers should obtain qualified advice when needed.
Excluded work and additional costs
Unless the written agreement expressly includes them, the pilot does not cover carrier-portal submissions, litigation, legal opinions, collection work, insurance claims, settlement negotiation, physical inspection, salvage services, or third-party and carrier charges.
Claim records and communications
A Part370 intake confirmation is not carrier transmission or carrier acknowledgment. Statuses identify the source of each event. Customers remain responsible for reviewing the record, responding to requests, preserving freight and evidence, and notifying Part370 of direct carrier payments or communications.
Changes and controlling agreement
Part370 may update these public terms as the pilot changes. The customer-specific signed agreement controls if it conflicts with these public terms. Continued website use after an update means the visitor accepts the revised public terms for website use.
Contact
Questions, support requests, and callback requests can be sent to claims@getpart370.com.